The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that exist between you and Emma May Online (referred to hereafter as ‘we’, ‘us’, ‘our’ and ‘Emma May’).
In placing an order through this website you must have consented to, or are deemed to have read and agreed to, these terms and conditions.
Nothing in these terms and conditions is intended to, nor shall, affect any of your statutory and legal rights.
If you have any questions please contact us.
Copyright & Trademark
The contents of these pages, including photographs, designs, logos and written material, are the property of Emma May or our content and technology providers or their respective owners.
The copying, modification, distribution of part or all of the material on this website is prohibited without express permission.
While we take every care to ensure that the description of our products on this website are correct, they are not binding and are intended only to give a general description of the products.
Please note that while we try to ensure their accuracy and fidelity, the colours shown on the website can vary depending on a number of factors, including the user’s screen and display settings.
If you are not happy that an item you receive matches the description or photograph please refer to our Returns Policy.
All orders are subject to acceptance and availability.
Once you place an order you will receive an email confirming that your order has been received by us, but this is not confirmation that your offer to purchase goods has been accepted.
A contract between you and Emma May for the purchase of products will only exist once an order has been dispatched to you. Where this is a Click & Collect order, this will be when the goods are handed over to you.
If for any reason we are unable to fulfil any part of your order we will notify you as soon as possible and refund your payment method within 7 days of doing so. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice.
By placing an order you confirm that the information you give us is complete and accurate. If you make a mistake and need to amend a contact or delivery address please contact us immediately. We will do our best to accommodate amendments prior to dispatch, but we cannot guarantee changes can be made once an order is processed.
If you choose one of the Klarna payment methods offered, you agree that your details may be passed on to Klarna in order for them to determine whether you qualify for these payment methods and to tailor them to you and your order. Emma May takes no responsibility for the options offered to you by Klarna based on their determination. If you have any issues with payments to Klarna you must address these with Klarna, Emma May cannot intervene on your behalf.
Prices & Tax
All prices shown are inclusive of VAT.
If your order is being delivered outside of the EU, VAT will not be charged but the selling price remains the same.
All in stock items are despatched as soon as possible, usually within 2 working days of the order being received.
However, any delivery period stated on this website is indicative only and not guaranteed.
If your delivery address is outside of the EU your order may be subject to import duties and taxes, which will be levied once your order reaches your country. It is your responsibility to meet these charges.
Please see our Returns Policy.
Special offers and Promotions
From time to time we run special offers and promotions.
We will publish any specific terms and conditions relating to each promotion but unless otherwise stated the following will apply.
Special offers cannot be used in conjunction with any other offer.
If a promotion is valid only for orders over a certain amount, that amount does not include postage and packaging (delivery).
Promotion codes cannot be added to an order retroactively.
If a promotion code is applied in error or against the stated terms of the offer we reserve the right to refuse the order.
If a free gift is added to an order and the item(s) that met the conditions for the free gift are returned, the free gift must also be returned.
If a promotion is triggered by a spending threshold and the item(s) returned mean the retained part of the order no longer meets the threshold the returned items will be refunded taking into account this shortfall.
Unless otherwise stated, promotions exclude sale items.
3 FOR 2 February 2022 – Buy 2 items of clothing and get an accessory for free. No code necessary. Once your basket meets the qualifying criteria the discount will be automatically applied. Excludes sale items of clothing. Free accessory only applies to accessories up to £15.
Sets, multi-buys and bundles
If you buy an item that is part of any of the above and wish to return it, the whole of the set, multi-buy or bundle must be returned.
User submitted content (Ratings & reviews, photographs etc.)
By submitting any content to Emma May you guarantee that:
- You are the sole owner of the intellectual property rights of the material
- That use of the content you supply does not violate any terms and conditions
- Use of the content you supply will not cause injury or harm to any person or entity.
You agree that you will not submit any content that:
- Is known by you to be false or misleading
- That infringes any third parties’ copyright or other rights
- Violates any law or legal statute
- Can be considered libellous, defamatory, hateful, offensive or unlawful
- You were or will be given compensation or consideration for from a third party
You agree to grant Emma May a perpetual, royalty-free, transferable right and licence to use, copy, modify, delete, publish, translate, distribute or sell such content without any compensation to you.
All content that you submit may be used at Emma May’s sole discretion and we reserve the right to modify or delete any content as we see fit.
You agree that you, not Emma May, are responsible for any content that you submit.
While we always try to ensure that information on this website is accurate and up to date, we do not give any warranty as to its accuracy or completeness and will not be responsible for any errors or omissions resulting from the use of such information.
While we always take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free.
We take care that any links we provide to third parties are appropriate, however we are not liable or responsible for the content of any third party sites or services or your use of said sites or services. Inclusion of third party links on this website does not constitute endorsement by or affiliation with Emma May.
Data Collection & Privacy
For further information
If you wish to discuss any of these terms and conditions in more detail, please contact us at the details below.
15 St. Johns Street
Tel: 01629 823 926
4 Market Street
Tel: 01332 944 945
VAT No.: 337 5220 13